Help
Account Deletion
You can delete your AYKHO account and the associated data at any time.
Before you start
If you have a AYKHO Premium subscription, cancel it first from your Apple Account settings (Settings, your name, Subscriptions). Deleting your AYKHO account does not automatically stop a subscription managed by Apple.
From the app
The app has not been released yet: the in-app deletion procedure will be described on this page when it launches. You can already request the deletion of your data by email.
By email
You can also request the deletion of your account by writing to support@aykho.com from the email address associated with your account, with the subject "Account deletion".
To protect your account, we may ask you to confirm your request, for example by clicking a link sent to that address. We will never ask for your password.
We process your request within one month at most.
What is deleted
- your account and profile information;
- your events, appointments, tasks, notes and preferences;
- your conversations with the assistant;
- access to connected services (Google), which is revoked, together with the data from those services.
What may be kept
Some data may be kept for a limited time when the law requires it or for security reasons:
- information we are legally required to keep, for example accounting records relating to a subscription, where applicable;
- data necessary for the establishment, exercise or defence of legal claims, for the applicable limitation period;
- copies in backups, which are erased at the end of their rotation cycle: up to 30 days.
This data is no longer used to provide the service to you.
Also remove access on Google’s side
If you had connected your Google account, you can check that AYKHO’s access has been removed on the Third-party apps page of your Google account.
Learn more
Your rights and our retention periods are detailed in the privacy policy.